Privacy Policy
Your privacy matters. Learn how The Plumbing Pros protects your personal information.
Last Updated: January 15, 2025
Your Privacy is Our Priority
The Plumbing Pros ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or contact us. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's privacy legislation.
Quick Navigation
1. Information We Collect
Personal Information
- • Contact Information: Name, phone number, email address, mailing address
- • Service Address: Property address where services are requested
- • Emergency Information: Details collected during emergency service calls
- • Service Details: Description of plumbing issues, service history, preferences
- • Payment Information: Billing address, payment method (processed securely by third parties)
Automatically Collected Information
- • Website Usage: IP address, browser type, device information, pages visited
- • Analytics Data: Website interaction data via Google Analytics
- • Call Information: Phone number, call duration, time of contact
- • Location Data: General location to determine service availability
Property Access Information
- • Access Instructions: Entry codes, key locations, special access requirements
- • Property Details: Home layout information relevant to plumbing services
- • Photo Documentation: Before/after photos of work performed (with consent)
2. How We Use Your Information
Service Delivery
- • Schedule and perform plumbing services
- • Respond to emergency service requests
- • Provide accurate quotes and estimates
- • Follow up on completed services
Communication
- • Confirm appointments and service details
- • Send service reminders and updates
- • Provide maintenance recommendations
- • Respond to customer inquiries
Business Operations
- • Process payments and billing
- • Maintain service records
- • Improve our services and training
- • Comply with licensing requirements
Legal & Safety
- • Meet insurance documentation requirements
- • Comply with safety regulations
- • Respond to legal requests
- • Protect against fraud and liability
3. How We Share Your Information
Important:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with:
- Service Partners: Suppliers, specialty contractors, or inspection services necessary to complete your service
- Payment Processors: Secure third-party payment services for processing payments
- Insurance Companies: When required for claims or liability coverage
- Legal Authorities: When required by law, court order, or to protect safety
4. Data Security
How We Protect Your Information
We implement industry-standard security measures to protect your personal information:
- • SSL encryption for data transmission
- • Secure storage of physical and digital records
- • Limited access to authorized personnel only
- • Regular security updates and monitoring
- • Secure disposal of outdated information
- • Professional training on privacy protection
- • Incident response procedures
- • Regular security assessments
5. Your Privacy Rights
Under Canadian privacy laws, you have the right to:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate information
Withdrawal
Withdraw consent for non-essential uses
Complaint
File privacy complaints with regulatory authorities
Explanation
Understand how your information is used
Deletion
Request deletion where legally permissible
7. Contact Us About Privacy
Questions About Your Privacy?
If you have questions about this Privacy Policy or how we handle your personal information, we're here to help.
Privacy Officer: The Plumbing Pros Management
Response Time: We respond within 30 days
Regulatory Information
Privacy Commissioner of Canada: www.priv.gc.ca
Office of the Information and Privacy Commissioner of Alberta: www.oipc.ab.ca
This Privacy Policy is governed by the laws of Alberta and Canada.